At i-Chem, we are dedicated to providing high-quality cleaning products and materials that meet our customers’ needs. To ensure your satisfaction, we offer the following refund policy for items purchased through our website:

Refund Eligibility

• Damaged or Defective Products: If you receive a product that is damaged or defective upon delivery, you are eligible for a full refund or replacement. Refund requests must be made within 14 days of receiving the product.
• Incorrect Orders: In cases where the incorrect product or quantity was delivered, we will offer a full refund or arrange for the correct items to be sent at no additional cost.

Non-Refundable Items

• Used or Opened Products: For hygiene and safety reasons, we cannot accept returns or offer refunds for products that have been opened or used unless they are defective or incorrect.
• Bulk Orders: Orders placed in bulk (over a certain quantity) are non-refundable unless the items are damaged or incorrect. Please contact us for clarification before placing large orders.

Return and Refund Process

• How to Request a Refund: To initiate a refund, please contact our customer service team with your order number and proof of purchase within 14 days of receiving the product.
• Return Shipping: In cases of damaged or incorrect items, i-Chem will cover the cost of return shipping. For other eligible returns, customers may be responsible for return shipping costs.
• Processing Time: Refunds will be processed within 7-10 business days after the returned product has been received and inspected.

General Conditions

• Products must be returned in their original condition, with all packaging and labels intact.
• i-Chem reserves the right to reject any return that does not meet the outlined conditions.